Privacy policy

Last Updated: June 1, 2026

This Privacy Policy explains how Animal Pantry LLC and our subsidiaries and affiliated companies (collectively "Animal Pantry", "we" or "us") collects, uses, and discloses information about you when you access or use our website, mobile application, shop in our stores, contact our customer service team, engage with us on social media, apply for a job with us, or otherwise interact with us (collectively, the "Services").

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, fill out a form, participate in a survey, review, contest, or promotion, make a purchase, apply for a job, upload your resume, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, credit card and other payment information, age, location, your pet’s information (name, breed, date of birth, gender, etc.) and any other information you choose to provide.

Your Privacy Rights

Depending on where you reside, you may have the following rights as provided by law: Access and Portability.  

You may have the right to request that we correct inaccurate personal information that we maintain about you.

Opt Out of Sales, Shares, and Targeted Advertising. You may have the right to opt out of the “sale” or “sharing” of your personal information, as well as the use of your information for “targeted advertising,” as those terms are defined under privacy laws.

Nondiscrimination. You have the right to receive equal service and price and not be discriminated against for exercising your privacy rights, however, financial incentive programs may condition participation on collection of personal information.

Your Choices

Account Information

As always, you can see and update certain account information at any time by calling our Customer Care number at 1-718-680-2220

Location Information

When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application’s collection of this information. If you initially consent to our collection of this location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, may no longer function properly. You may also stop our collection of this location information by following the standard uninstall process to remove all our mobile applications from your device. Certain mobile devices contain geo-location tracking capability. We may use such capability or other geo-location tracking technology to identify the location of devices in our store or nearby for marketing, to generate coupons or other offers, and for analytical purposes.

Cookies

Most web browsers are set to accept cookies by default, but provide settings to accept all cookies, notify you when a cookie is issued, or not receive cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from PetSmart by following the instructions in those emails or by logging into your account and changing your preferences. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

SMS Privacy Policy

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

This Privacy Policy and PetSmart’s Terms of Use apply to the SMS Privacy Policy and are subject to change.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us by:

• E-mail: animalpantryweb@gmail.com

• Regular Mail: Animal Pantry, LLC. Attn: Data Privacy, 693 86th Street Brooklyn, New York 11228

• Phone: Toll-free: 1-718-680-2220 - 9am-6pm ES